DX·Stride

Competency Centers in Key Near Shore and Offshore Locations

Assist in Formation of GCCs Directly or Under a BOT Model
Handholding With All Statutory Procedures and Infrastructure Setups
Competency Building and Evolution of Core Team Supported

Global Capability Center

Setting up a Global Capability Center (GCC) involves several strategic steps to ensure it aligns with business goals and operates effectively. With digistride, your path to success becomes short and predictive. We have a well-defined, tried and tested approach to establish a GCC.

Define Objectives and Scope

  • Identify Purpose: Determine what functions (e.g., IT, HR, finance, R&D) the GCC will serve.
  • Set Goals: Establish clear objectives, such as cost reduction, efficiency improvement, or access to specialized talent.

Market Research & Location Selection

  • Assess Markets: Evaluate potential locations based on factors like talent availability, cost, infrastructure, and business environment.
  • Local Regulations: Consider legal and compliance requirements in the chosen location.

Develop a Business Case

  • Cost-Benefit Analysis: Analyze potential costs and benefits, including investments in infrastructure and expected ROI.
  • Stakeholder Buy-in: Present the business case to stakeholders to secure support and funding.

Design Operational Model

  • Structure: Define the organizational structure, reporting lines, and governance model.
  • Processes: Develop standardized processes and workflows to ensure efficiency and consistency.

Legal & Compliance Requirements

  • Entity setup: Statutory routines to set up a new entity as per the local laws.
  • Shares Allocation, Appointment of auditor/co-secy, Bank account opening

Technology and Infrastructure Setup

  • IT Infrastructure: Implement the necessary IT systems, tools, and platforms to support operations.
  • Data Management: Establish data governance and security protocols.

Talent Acquisition and Development

  • Recruitment Strategy: Develop a strategy for attracting and retaining talent in the chosen location.
  • Training Programs: Create onboarding and continuous training programs to upskill employees.

Establish Governance & Compliance

  • Governance Framework: Set up a governance structure to oversee operations, quality control, and performance metrics.
  • Compliance Measures: Ensure adherence to local laws, regulations, and industry standards.

Establish Change Management

Change Management: Develop a comprehensive plan to effectively communicate changes to all stakeholders and employees. Ensure the plan promotes cohesive teamwork and supports cultural integration.

Launch and Execute

Phased Implementation: Consider a phased approach for a smoother transition, starting with pilot projects.

Feedback Mechanism: Establish channels for ongoing feedback and adjustments during the rollout.

Monitor Performance and Optimize

Key Performance Indicators (KPIs): Define metrics to assess the GCC’s performance against objectives.

Continuous Improvement: Regularly review processes and adjust based on performance data and feedback.

Market Research & Location Selection

Assess Markets: Evaluate potential locations based on factors like talent availability, cost, infrastructure, and business environment.

Local Regulations: Consider legal and compliance requirements in the chosen location.

Scale and Expand

Transfer: Transition all elements of administrative and delivery functions back to the client.

Exit: Transition responsibilities on the statutory and related legal requirements.

Possible Use Cases

  • Shared Services: Back-office operations such as finance, payroll, and IT support can be centralized to improve efficiency.
  • Innovation Hubs: Companies can establish centers focused on R&D and product development, drawing on global talent and insights.
  • Customer Support: Global customer service operations can be managed centrally, ensuring consistency and availability.