Competency Centers in Key Near Shore and Offshore Locations
Global Capability Center
Setting up a Global Capability Center (GCC) involves several strategic steps to ensure it aligns with business goals and operates effectively. With digistride, your path to success becomes short and predictive. We have a well-defined, tried and tested approach to establish a GCC.
Define Objectives and Scope
- Identify Purpose: Determine what functions (e.g., IT, HR, finance, R&D) the GCC will serve.
- Set Goals: Establish clear objectives, such as cost reduction, efficiency improvement, or access to specialized talent.
Market Research & Location Selection
- Assess Markets: Evaluate potential locations based on factors like talent availability, cost, infrastructure, and business environment.
- Local Regulations: Consider legal and compliance requirements in the chosen location.
Develop a Business Case
- Cost-Benefit Analysis: Analyze potential costs and benefits, including investments in infrastructure and expected ROI.
- Stakeholder Buy-in: Present the business case to stakeholders to secure support and funding.
Design Operational Model
- Structure: Define the organizational structure, reporting lines, and governance model.
- Processes: Develop standardized processes and workflows to ensure efficiency and consistency.
Legal & Compliance Requirements
- Entity setup: Statutory routines to set up a new entity as per the local laws.
- Shares Allocation, Appointment of auditor/co-secy, Bank account opening
Technology and Infrastructure Setup
- IT Infrastructure: Implement the necessary IT systems, tools, and platforms to support operations.
- Data Management: Establish data governance and security protocols.
Talent Acquisition and Development
- Recruitment Strategy: Develop a strategy for attracting and retaining talent in the chosen location.
- Training Programs: Create onboarding and continuous training programs to upskill employees.
Establish Governance & Compliance
- Governance Framework: Set up a governance structure to oversee operations, quality control, and performance metrics.
- Compliance Measures: Ensure adherence to local laws, regulations, and industry standards.
Establish Change Management
Change Management: Develop a comprehensive plan to effectively communicate changes to all stakeholders and employees. Ensure the plan promotes cohesive teamwork and supports cultural integration.
Launch and Execute
Phased Implementation: Consider a phased approach for a smoother transition, starting with pilot projects.
Feedback Mechanism: Establish channels for ongoing feedback and adjustments during the rollout.
Monitor Performance and Optimize
Key Performance Indicators (KPIs): Define metrics to assess the GCC’s performance against objectives.
Continuous Improvement: Regularly review processes and adjust based on performance data and feedback.
Market Research & Location Selection
Assess Markets: Evaluate potential locations based on factors like talent availability, cost, infrastructure, and business environment.
Local Regulations: Consider legal and compliance requirements in the chosen location.
Scale and Expand
Transfer: Transition all elements of administrative and delivery functions back to the client.
Exit: Transition responsibilities on the statutory and related legal requirements.
Possible Use Cases
- Shared Services: Back-office operations such as finance, payroll, and IT support can be centralized to improve efficiency.
- Innovation Hubs: Companies can establish centers focused on R&D and product development, drawing on global talent and insights.
- Customer Support: Global customer service operations can be managed centrally, ensuring consistency and availability.